Delete your Waystop account.
In the app
- Open Waystop and go to the Profile tab.
- Tap Account, then Delete account at the bottom.
- If you have a Yearly plan from before credit was introduced, cancel it first from the button on that screen (the store runs subscriptions, so the app cannot cancel it for you). Credit and a Trip Pass never renew and need no cancelling; unused credit is not refunded.
- Tap Delete account and confirm.
You are signed out and the app returns to the welcome screen. There is no waiting period and no email to answer.
If you cannot sign in
Write to support@waystop.app from the email address on the account, with the subject "Delete my Waystop account". We confirm it is you, delete the account, and reply when it is done, normally within two working days.
What is deleted
- Your account and sign-in.
- Every trip you own: the itinerary, days and stops, packing lists, expenses, journal entries and photos, documents and files, Chat messages and what Chat remembered about you.
- You are removed from trips other people own. Their trips stay as they are.
- Your profile, preferences and device tokens.
What is kept, and by whom
- Purchase and subscription records stay with Apple, Google Play and RevenueCat under their own policies, so refunds and tax records still work.
- Crash reports and usage analytics are not tied to your account and are kept in aggregate.
- If you reported a Chat answer, the report may be kept in anonymized form for moderation.
The privacy policy has the full picture of what Waystop collects and where it goes.